In some cases, we may require additional documentation to verify that your credit card is being used in a valid manner. Factors such as: first-time customer, high-value order, rapid shipping, type of merchandise, delivery in an area or country considered a high risk for fraud, and others, may cause us to contact you for additional information once your order has been placed. Required documentation may consist of: a signed copy of your order, a copy of a recent credit card statement, or, a copy of a photo id such as a driver's license or passport. Such measures are not necessary for most orders, but when needed are for the protection of your credit card.
A minimum charge of US$11.55 is added to each order to cover shipping costs for orders going to addresses within the United States (except Alaska and Hawaii -- US$23.79 minimum). International orders, those delivered outside the US, are charged a minimum of US$62.50 per order for shipping. Shipping charges will be higher for heavier orders, some larger items, higher value orders. In addition, the delivery location may require higher shipping charges.
Should an order contain pre-order or back-order items that are not yet available, we may elect to ship any available items separately; in such a case, the initial shipping charge applied at time of order placement may only cover the shipment of available items while later shipments of back- or pre-order items will be subject to additional shipping charges. And, if you specifically request shipping items as they are available, then additional shipping charges may be added to each shipment. Also, orders are subject to the shipping charges in effect at time of shipment.
New condition means that the item is not considered to be used or defective. The requirement of new condition refers not only to the main element of the product, but also to all packaging, documentation, accessories, or any other pieces that are included as part of the originally-packaged product. It is best if returned items have not been opened. Otherwise, the requirement of new condition can vary by product type. Some examples of actions or conditions that cause an item to be considered used are:
Return in 30 days
Your returned item must reach us, that is, be delivered to us by you, or by a shipping carrier, within 30 days of delivery of the item to you. The date of delivery to you is based on the shipping carrier's record of the date the item was delivered to your delivery address, or the date you picked up the item in our store.
How to return an item
It is not required that you contact us before returning an item. However, we recommend that you do so, so as to verify with us that the item should or may be returned. When returning an item, ship the item to us at: Returns, 5446 US Highway 290 West, Suite 202, Austin, Texas 78735. Include our telephone number (512-271-8266) on the return label. We recommend insuring any shipments you send to us in case of loss or damage in transit. We also recommend using a shipping carrier that provide tracking numbers for shipments (UPS, for example).When you return an item, include in the package with the item, a note with your order or invoice number, your name, the reason for returning the item, and specify whether you want a refund or store credit.You may also return an item by bringing the item to our store.
If your returned item qualifies for credit, then you may elect credit in the form of store credit, or a refund. Store credit may be used when purchasing in our store, or when ordering through our website, by telephone, by fax, by email, or by mail.The amount of credit given for an item is the amount paid for the item. We do not charge a restocking fee. The credit will include any sales taxes that may have been charged on the item. Credit is not given for shipping charges though.Credit in the form of a refund will be applied as a credit on your credit card if you paid with a credit card. If you paid by means other than a credit card, any refund will be paid by means of a First Hobby company check. Refunds by check may be delayed in cases where we have to wait for your payment to clear.
This is a return policy. This is not a warranty. First Hobby does not warranty products. The warranty for a product, if there is a warranty, is provided by the manufacturer, or, in some cases, the distributor, of the product. If you have questions about the warranty on a product, you may contact us and we will try to provide you with either a copy of the warranty on the product, or contact information for the manufacturer.Defects in products (materials or workmanship or otherwise), are warranty issues, not return policy issues. Some manufacturers do not allow the retailer (us) any involvement in warranty issues, preferring to handle the matter directly. However, should a defect issue arise, you are welcome to contact us; we will at least try to help you determine how to proceed to resolve the defect issue. In particular, if an item is defective out-of-the-box, then contact us, as most manufacturers will allow us to resolve issues of this nature.Do not ship a defective item to us without first contacting us to determine if this is the correct procedure.